Common Questions About Massage Therapy

Do you do direct billing through insurance?

Yes, I offer direct billing. But there are some insurance companies or plans that do not allow direct billing, or only cover a part of the cost. Please always be prepared to pay for your massage appointment in full when coming in.

(Please note: Most insurance companies do not allow direct billing for health spending accounts.)

What will you need to bring?

Your insurance card. But some insurance plans also require you to get a doctor’s note. Check with your insurance to see if you need one for your plan. And be aware, the doctor’s notes are only good for 1 year from the date you get it, so you will need to get a new one annually.

How early should I arrive for my appointment?

If it is your first appointment, make sure you are giving yourself time to find the clinic, as well as time to fill out any paperwork (if not completed electronically beforehand). I recommend aiming to arrive 5 minutes early. If it’s a follow up appointment, I recommend coming in no more than 5 minutes before your appointment, as this gives me enough time between clients to prepare for the next client, complete paperwork, and have a snack to keep me going.

What happens if I miss an appointment or am late? Will I pay any fees?

If you know you will be late or have to cancel your appointment, please let me know as soon as possible, especially for a cancelled appointment, as I may be able to fill that spot. If you are late, you are still charged the full cost of the massage appointment, unless I have advance notice of the fact.

If you no-show your appointment (forgetting about the appointment or giving no notice about needing to cancel) or cancelling last minute, you will be subjected to a cancellation fee equaling the full cost of the missed appointment.

If I miss an appointment, can you just charge my insurance for it?

Unfortunately, cancellation fees are not covered under insurance, and submitting a missed an appointment to your insurance is considered fraud. Cancellation fees must be paid out of pocket.